How To Contact Passport's Client Support Team

Modified on Wed, 13 Jul 2022 at 12:01 AM

Overview

Passport’s Client Support team is here to support you and ensure that you are getting the most out of our products. We have a team onsite in our Charlotte office, as well as a remote team across the country, and a remote Support team who services our parkers and end users. 

 


Reach out to the Client Support team to …

  • Change a rate, permit price or ticket price
  • Ask a question about your configuration 
  • Add a new zone 
  • Report a bug
  • Order new citation paper, signs, marketing materials or printers
  • Set up an event

 


Instructions

  1. Send an email or create a case within the Client Support Portal. Whenever possible, please use this template when reporting a bug:
    1. What is the level of impact (e.g., one person, multiple people, everyone)?
    2. How often is this occurring (frequency)?
    3. When did this issue start occurring?
    4. Please provide all details, screenshots, and examples of the issue (list the steps taken to reproduce the issue).
    5. This issue is resolved when: _________


You will receive an automated email with your ticket number.


If you have further questions on the issue, please reply to the original thread. 

  • Note: emailing repeatedly will create multiple tickets and will not result in a quicker response.


View your outstanding tickets by visiting the Passport Client Support Portal. Create an account if you don’t already have one, and from there you can view all of your open requests by clicking on “Requests” in the upper right-hand corner. 

 


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