How to - Categorize your support ticket: Full List

Platform (Passport Portal/OpsMan)

• System Management

  • Logging in

  • Offboarding

• User Management

  • Editing Users - Creating

  • Roles - Creating

  • Users - Creating

• Reporting

  • Report/Dashboard - Downloadreport

  • Report/Dashboard - New

  • Report/Dashboard - Search for..

  • Report/Dashboard - Schedule Delivery

  • Report/Dashboard -  View (Run a Report)

• Vehicle Lists

  • List - Clear

  • List - Create

  • List - Edit

  • List - View

  • Vehicle - Add

  • Vehicle - Edit

Parking

• Parker Management

  • Parker - Account Edit

  • Parker - Search

  • Wallet - Update

• Session Management 

  • Receipt - Email

  • Session - Adjust

  • Session - Find

  • Session - Payment

  • Session - Refund

  • Session - View

• Training

• Validations

  • Account - Refund

  • Codes - Existing

  • Codes - Newcf

  • Parker - Code Use

• Zone/Rate Management

  • Notification - Add

  • Notification - Edit

  • Notifications - Search

  • Parking Rate - Configuration

  • Restriction - Add

  • Restriction - Edit

  • Signage - New 

  • Zone - New

  • Zone - Zone management

• Parking App Management

  • App feature/functionality update

Enforcement

• Issuance

  • Citation - Chalking

  • Citation - Issuing

  • Citation - Manually Issuing

  • Citation - Re-issuing

  • Citation - Updating

  • Citation  - Voiding

  • Hardware - Handheld/Printer

  • Hardware - Order

  • Hardware - LPR

  • Vehicle Lookup

• Management & Lifecycle

  • Citation - Noticing

  • Citation - Payment

  • Citation - Search

  • Citation - Update

  • Citation - Collections

  • Communication Management - Emails and letters

  • Multi Citation Actions

  • New Enforcement Zone

  • Paper - Order

  • Single Citation Actions

  • Violation Types - add/edit

  • Void Queue - Process

• Adjudication

  • Appeal - Adjudication

  • Appeal -  Manually appeal a Citation

  • Appeal - Removal

  • Appeal or Hearing - Reverse

  • Appeal - Search

  • Entries- Manage

  • Hearings - Bulk Schedule

  • Single Hearing - Scheduling

  • Virtual Hearing - Bulk Schedule

  • Virtual Hearing - Schedule

• Payment

  • Payments - Accept Multiple Citation

  • Payment - Batch Entry

  • Payments - Single

  • Payment Plan - Accept Payment

  • Payment Plan - Add

  • Payment Plan - Manage

  • Report - Bulk Payment

• Scofflaw, Boot & Tow

  • Configuration - New

  • Entry - Search

  • Entries - View

  • Information - Export

  • Vehicle Noticed - Manually Marked

• RMCpay

  • Update - Site

  • Payment

• Training

• Fleet

  • Managing Fleet Vehicles

  • Invoicing

  • Payment

Permits

• Issuance

  • Address Based Permit - Issuing

  • Standard Permit - Issuing

• Approval Queue

  • Searching

  • Accept

  • Decline

  • Needs More Information

  • Bulk Approval

• Management

  • Communication Management - Emails and Letters

  • Documents - Manage

  • Group - Create

  • Note - Add

  • Permit - Cancel

  • Permit - Edit

  • Permit - Link

  • Permit - Print

  • Permit(s) - Search

  • Permit - Suspend

  • Permit Holder - Message

  • Permit Types - Setting up

  • Waitlist - Create

• Address Management

  • Address - Add

  • Address - Manage/Edit

• Payment

  • New Permit - Paying

  • Receipt - Print

  • Payment - Adjust

  • Permit - Refund

  • Permit - Renewing

• Groups

  • Admin - Edit

  • Document - Add

  • Group - Editing

  • Group - Searching

  • Note - Add

  • Payment type - Update

  • Permit Configuration - Add

  • Permits - View

  • Rates - Manage

• Training

SpotBlock

• Approval Queue

• Manage Inventory

• Manage Reservations

• Payment

• Signage

Cashiering

• Sessions

  • Setup - Drawer

  • Session - Close

  • Session - Open

• Transaction Management

  • Receipt - View

  • Transaction - Search

  • Transaction - View

• Session Management

  • Sessions - Search

  • Sessions - View

  • Transactions - Search

  • Transactions - View

• Training

Integrations

• New

• Existing

Finance/Payments

• Payment Reconciliation

• Question

• MID

  • Add

  • Remove

  • Update

Managed Services

• Handwritten Citation Entry

• Lockbox Payments

• Violator Call Center

• Permit Printing & Sending