How to - Categorize your support ticket: Full List

Modified on Fri, 07 Jul 2023 at 09:07 AM


  • Platform (Passport Portal/OpsMan)

    • System Management

      • Logging in

      • Offboarding

    • User Management

      • Editing Users - Creating

      • Roles - Creating

      • Users - Creating

    • Reporting

      • Report/Dashboard - Downloadreport

      • Report/Dashboard - New

      • Report/Dashboard - Search for..

      • Report/Dashboard - Schedule Delivery

      • Report/Dashboard -  View (Run a Report)

    • Vehicle Lists

      • List - Clear

      • List - Create

      • List - Edit

      • List - View

      • Vehicle - Add

      • Vehicle - Edit

  • Parking

    • Parker Management

      • Parker - Account Edit

      • Parker - Search

      • Wallet - Update

    • Session Management 

      • Receipt - Email

      • Session - Adjust

      • Session - Find

      • Session - Payment

      • Session - Refund

      • Session - View

    • Training

    • Validations

      • Account - Refund

      • Codes - Existing

      • Codes - Newcf

      • Parker - Code Use

    • Zone/Rate Management

      • Notification - Add

      • Notification - Edit

      • Notifications - Search

      • Parking Rate - Configuration

      • Restriction - Add

      • Restriction - Edit

      • Signage - New 

      • Zone - New

      • Zone - Zone management

    • Parking App Management

      • App feature/functionality update

  • Enforcement

    • Issuance

      • Citation - Chalking

      • Citation - Issuing

      • Citation - Manually Issuing

      • Citation - Re-issuing

      • Citation - Updating

      • Citation  - Voiding

      • Hardware - Handheld/Printer

      • Hardware - Order

      • Hardware - LPR

      • Vehicle Lookup

    • Management & Lifecycle

      • Citation - Noticing

      • Citation - Payment

      • Citation - Search

      • Citation - Update

      • Citation - Collections

      • Communication Management - Emails and letters

      • Multi Citation Actions

      • New Enforcement Zone

      • Paper - Order

      • Single Citation Actions

      • Violation Types - add/edit

      • Void Queue - Process

    • Adjudication

      • Appeal - Adjudication

      • Appeal -  Manually appeal a Citation

      • Appeal - Removal

      • Appeal or Hearing - Reverse

      • Appeal - Search

      • Entries- Manage

      • Hearings - Bulk Schedule

      • Single Hearing - Scheduling

      • Virtual Hearing - Bulk Schedule

      • Virtual Hearing - Schedule

    • Payment

      • Payments - Accept Multiple Citation

      • Payment - Batch Entry

      • Payments - Single

      • Payment Plan - Accept Payment

      • Payment Plan - Add

      • Payment Plan - Manage

      • Report - Bulk Payment

    • Scofflaw, Boot & Tow

      • Configuration - New

      • Entry - Search

      • Entries - View

      • Information - Export

      • Vehicle Noticed - Manually Marked

    • RMCpay

      • Update - Site

      • Payment

    • Training

    • Fleet

      • Managing Fleet Vehicles

      • Invoicing

      • Payment

  • Permits

    • Issuance

      • Address Based Permit - Issuing

      • Standard Permit - Issuing

    • Approval Queue

      • Searching

      • Accept

      • Decline

      • Needs More Information

      • Bulk Approval

    • Management

      • Communication Management - Emails and Letters

      • Documents - Manage

      • Group - Create

      • Note - Add

      • Permit - Cancel

      • Permit - Edit

      • Permit - Link

      • Permit - Print

      • Permit(s) - Search

      • Permit - Suspend

      • Permit Holder - Message

      • Permit Types - Setting up

      • Waitlist - Create

    • Address Management

      • Address - Add

      • Address - Manage/Edit

    • Payment

      • New Permit - Paying

      • Receipt - Print

      • Payment - Adjust

      • Permit - Refund

      • Permit - Renewing

    • Groups

      • Admin - Edit

      • Document - Add

      • Group - Editing

      • Group - Searching

      • Note - Add

      • Payment type - Update

      • Permit Configuration - Add

      • Permits - View

      • Rates - Manage

    • Training

  • SpotBlock

    • Approval Queue

    • Manage Inventory

    • Manage Reservations

    • Payment

    • Signage

  • Cashiering

    • Sessions

      • Setup - Drawer

      • Session - Close

      • Session - Open

    • Transaction Management

      • Receipt - View

      • Transaction - Search

      • Transaction - View

    • Session Management

      • Sessions - Search

      • Sessions - View

      • Transactions - Search

      • Transactions - View

    • Training

  • Integrations

    • New

    • Existing

  • Finance/Payments

    • Payment Reconciliation

    • Question

    • MID

      • Add

      • Remove

      • Update

  • Managed Services

    • Handwritten Citation Entry

    • Lockbox Payments

    • Violator Call Center

    • Permit Printing & Sending


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