Ensure that you have installed the latest update for OpsMan Mobile (OMM), version 1.10.28, to maintain optimal functionality.
Please refrain from uninstalling OMM or clearing its storage and cache data, as doing so will result in the deletion of any tickets pending upload. Updating the application, however, is permissible.
In the event of a loss of internet connectivity on a device, OMM generates offline tickets and stores them in the upload queue. Once the device reconnects to the internet with a robust and consistent connection, OMM should commence uploading queued tickets after a brief delay, provided the user remains logged in. Nonetheless, several factors may impede or delay the upload process.
It is advisable to review the ticket upload queue at the conclusion of an officer's shift. If tickets remain in the queue, it is recommended to remain logged in until the commencement of the subsequent shift and ensure that the device remains connected to the internet. Typically, this action facilitates the upload of pending tickets.
If tickets persist in not uploading or if expedited uploading is desired, consider *forcibly terminating OpsMan Mobile, then wait a few minutes before having a different user log in. Allow additional time to ascertain if the upload process initiates. Repeat this procedure as needed.
Lastly, there are isolated instances where previously uploaded tickets may reappear in the queue. This occurrence is attributable to a software bug and renders it impossible to reduce the upload queue to zero. Should this situation arise, it is necessary to submit a bug report from the affected device for resolution.
*Force stop apps from the Settings menu on an Android phone
Go to Settings > Apps.
Tap an app.
In the App info menu, tap Force stop.
Tap OK to confirm the action.
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