April 2025 Release Notes
Compliance
Process Appeals Updates: New features include customizable columns, expanded filters, appeal assignment tools, and CSV export - all designed to improve visibility, support team workflows, and simplify queue management.
Learn more about Process Appeals.
The Photo Enforcement Scans Dashboard provides clients with a comprehensive view of all camera scans - not just violations. This added visibility helps analyze patterns and optimize enforcement operations.
Paid Parking
The Zone Management Tool empowers you to create, manage, and display zones across Passport's portal, parking apps, and OpsMan Mobile. With advanced mapping capabilities, users can visualize and customize zone geometry to reflect real-world curb policies, and the feature is currently rolling out to clients in phases with guidance from Passport's Client Success team.
Learn more about Zone Management. To enable, please contact your Client Success Representative.
PCI & Fraud Prevention Enhancements: We've strengthened security across Guest Checkout and the Mobile Pay Web by adding Human Security to meet new PCI requirements. Additionally, we expanded protections around saving new card information to further reduce fraud risk and support safer parking transactions.
Permits
Guest Pass Reporting for Permits: We've added the ability to report on guest passes associated with Permits, providing greater visibility into permit activity and usage.
Updates to CMRPay now prevent users from applying for permits with ineligible addresses, with clear error messages that reduce confusion and streamline the application process.
SpotBlock™
Recent enhancements include improved inventory status visibility, smoother scrolling through reservations, and a redesigned dashboard that offers clearer status indicators, easier navigation with a new back button, and faster, more flexible performance.
Payments
The Settlement Detail Report provides a granular breakdown of every transaction in a settlement batch - making reconciliation, discrepancy resolution, and audit prep faster, easier, and more transparent.
Learn more about the Settlement Detail Report.
Settings
Portal Navigation & UI Refresh: We've updated Portal's navigation and logout process for better usability and session management, including relocating the profile section for improved visibility and introducing a dedicated logout page to reduce login errors and ensure a smoother re-login experience.
February 2025 Release Notes
Compliance
We've enhanced Officer Tracking in portal by adding total distance tracking, time reporting in minutes, and an optimized layout. These updates make it easier to review officer movement with more accuracy and clarity.
Clients can now configure and manage Violation Types directly in portal, providing an efficient self-service option that empowers real-time operational adjustments. This marks the beginning of more self-service enhancements to come throughout the year! Learn more about Managing Violation Types.
To enable, please contact your Client Success representative or create a Support Ticket.
As part of our ongoing improvements to the overall appeals process, users can now generate a PDF preview of an Appeals Decision Letter before submission to ensure accuracy and consistency. The added visibility reduces errors and provides greater confidence before officially communicating decisions.
Citation Details and Appeals Processor pages have been updated so notes default to private, ensuring internal comments remain secure. This improvement offers more control over note visibility and helps prevent accidental sharing.
Payments
The Payment Transaction Report delivers a clear view of all payment activity, helping you identify trends and manage disputes with greater transparency. It provides critical data for troubleshooting, settlement validation, and streamlines decision-making.
Learn more about the Payment Transaction Report.
The Payment Settlement Summary Report centralizes settlement data across multiple products, platforms and operators in a single, comprehensive view. It simplifies key financial tasks by aligning with third-party systems, reducing manual effort, and allowing flexible scheduling for more efficient settlement management.
Learn more about the Payment Settlement Summary Report.
December 2024 Release Notes
Paid Parking
We are dedicated to providing our customers with clear and upfront pricing for Passport Parking. To support this, we've updated the quote screen to ensure the total displayed reflects all fees before checkout. This enhancement delivers a more transparent user experience, helping parkers know exactly what to expect.
OpsMan Mobile
Dark Mode is now available, offering key benefits like reduced eye strain, minimized glare, optimized battery usage, and improved visibility—especially in low-light environments. This update ensures a more comfortable user and efficient user experience for on-the-go operations.
The new Gallery Selection for Issuance feature allows officers to upload photos directly from their device's media library, streamlining the process of attaching images to citations. Images can also be added later during ticket creation or reporting, ensuring greater operational adaptability.
VIN Scanning is now enabled, allowing officers to capture a vehicle's Vehicle Identification Number (VIN) using either the device's camera or an external hardware scanner. This update streamlines data collection, reduces manual errors, and enhances enforcement efficiency.
Payments
The new Premium Reporting for Card Present enhances our Payments-as-a-Service processing capabilities by enabling a single system to process, view, and reconcile payments made through certified point-of-sale devices like meters and pay stations. This update also allows tracking transaction metrics at the individual device level, providing more granular insights for improved management.
October 2024 Release Notes
Compliance
The Compliance Dashboard is now LIVE in Passport Labs! This allows operators to view insights into citation metrics within portal, providing visibility into compliance trends and enabling more efficient enforcement decisions.
OpsMan Mobile
Ticket Upload Hardening ensures that unsynced tickets are automatically uploaded at login, with added checks on the previous ticket queue to improve reliability and data consistency.
A Previous Window Minutes Setting enhancement allows filtering the age of previous tickets using both hours and minutes, offering greater flexibility and precision in citation management.
To enable, please contact your Client Success representative or create a Support Ticket.
The Automatic State / County field for MT and WY is now shown only when the corresponding state is selected. Clients interested in this feature will be included in the custom field setup process.
The LPR Image Print Flow improvement ensures that LPR images are automatically selected for printing, eliminating the need for officers to manually mark them.
A New Ticket Image Carryover enhancement allows images to seamlessly carry over when creating a new ticket from a previous one, providing a smoother workflow and improved efficiency when the setting is enabled.
The Violations from LPR queue now displays the location (address) of the violation received from Genetec. This enhancement streamlines enforcement by providing immediate location details, improving operational efficiency and ensuring more accurate violation processing.
Settings
Clients can now easily access Passport's status page directly from the portal home page via a new and convenient Quick Link, providing instant visibility into real-time service updates and system availability.
We've also enhanced support for multi-tab workflows, allowing clients to stay logged into portal across multiple browser tabs or windows. Users can now remain active in one tab without being logged out by inactive tabs, improving overall efficiency and user experience.
August 2024 Release Notes
Parking
Streamline the parking experience with Guest Checkout. This new feature allows users to pay for parking in the Passport system without needing to download an app or create an account. Now when starting a transaction, parkers simply provide an email address, ensuring the City and Passport can identify users for reporting purposes. After checking out, parkers also have the option to leave feedback on their experience.
If interested in Guest Checkout, please contact your Client Success representative or create a Support Ticket.
Enforcement
The refreshed Appeals Screen provides easier access to detailed information related to issued citations. Plus, you can now add notes, reset the fee schedule, and attach files during the appeal process.
A revised payment plan letter template for Enforcement clients displays all necessary data and supports the inclusion of citation custom fields, enhancing communication and customization. Additionally, Passport now fully supports split payments all the way through funding.
To enable any of these features, please contact your Client Success representative or create a Support Ticket.
Permits
The Approval Queue character limit now supports full word responses, which means applicants can be provided with better clarity as to why their application may require approval or has been rejected.
A new search capability has been added within "Manage Permits," allowing for simplified searches across multiple data fields using a single search bar.
SpotBlock™
Clients with our SpotBlock product can now view SpotBlock data in the Summary Payments report alongside citations and parking data. Learn More about SpotBlock.
May 2024 Release Notes
Enforcement
The QR Codes on Printed Citations and Letters feature enables parkers who have received a citation to conveniently pay by scanning a QR code printed on it. This streamlined process eliminates the need for manual data entry, as scanning the code on a citation takes users directly to their citation on the payment portal for a hassle-free experience. Scanning the QR Code on a letter allows users to access the site directly without needing to type the URL. Once there, they can enter their LPN to view all associated citations.
If you are interested in this feature, please contact your Client Success representative or create a Support Ticket and they will assess whether your operation configuration supports this feature. Note: Operations that include a picture on the citation aren’t eligible to have QR codes printed on them.
Passport and CityBase have partnered to enhance the payment experience by integrating Passport’s platform with CityBase’s secure, self-service payment kiosks that accept cash, credit and check payments. This partnership allows users in participating cities to conveniently pay for services like utility bills and parking citations from a single source. Additionally, the kiosks’ payment data seamlessly integrates into the city’s reporting systems, improving efficiency in revenue collection and reconciliation.
If you are a current CityBase client and interested in this feature, please contact your Client Success representative or create a Support Ticket.
Single Citation Payment Plans have been added to our payment plan functionality facilitating easier management and repayment for violators.
This enhancement will automatically apply to all clients who are using the Payment Plan functionality. If you are interested in turning on Payment Plans for your operation, please contact your Client Success representative or create a Support Ticket.
We have built a series of Enforcement Officer Efficiency Reports that offer valuable data insights to enhance workforce management.
The available reports include:
Daily Officer Workload Report: Presents daily issuance and chalking actions grouped by day and officer over a selected timeframe.
Officer Gap Report: Tracks and groups the timing of issuance and chalking actions, detailing intervals between each event.
Dismissed and Voided Citations Report: Analyzes voided citations and those dismissed through appeals and hearings, providing summaries and detailed listings of daily, monthly, and total figures to assess the validity and collectability of issued citations
These reports provide a detailed analysis of your parking enforcement officers' activities, offering a granular view of their actions and helping you assess the validity of citations issued in the field. With this information, you can make more informed decisions on workforce management.
Administrators can enable these reports for users by adding it to their Role on the User Management page in Settings.
License Plate Number has been added to the Void Queue page table and the drawer that opens when selecting a citation, aiding in the decision-making processes.
This enhancement will automatically apply to all clients using the Void Queue.
Permits
The Time to Permit Application Decision Report shows the elapsed time between permit application submissions and decisions (approval or denial), detailing the total number of processed permits and the average decision time in decimal days format. It includes a breakdown of approvals and denials, as well as comprehensive statistics on application counts, days to decision, and approval percentages by reviewer and permit type, complete with detailed permit records.
Administrators can enable this report for users by adding it to their Role on the User Management page in Settings.
The LPNs With Multiple Active Permits Report categorizes permits by license plate number (LPN), displaying each permit’s type, status, and the count of permits per LPN. It includes a comprehensive report listing all permits that meet specific criteria, detailing type, status, location, and key dates (creation, active, expiration), as well as the address on file. The report serves as a critical tool for identifying active permits that may require review or action, and assisting in determining necessary operational changes based on insights.
Administrators can enable this report for users by adding it to their Role on the User Management page in Settings.
The Permits by Address Report organizes permits by the address of the permit holder, displaying each permit's status, type, and the total number associated with each address. It includes a detailed report of all permits meeting specific criteria, with information on type, status, location, and key dates (creation, active, expiration), which can be grouped by full or street address. This report provides insights into improperly active permits, aiding in the oversight of the permit application and approval processes, and helps determine if operational changes are necessary.
Administrators can enable this report for users by adding it to their Role on the User Management page in Settings.
SpotBlock™
The SpotBlock Maps enhancement for the SpotBlock product introduces a new mapping feature that visually displays available reservation spots on a map within Passport's portal and the reservation request site. This update makes it easier for users to identify and select available spots for reservation.
This enhancement will automatically apply to all clients who have SpotBlock. Learn More about SpotBlock
April 2024 Release Notes
Enforcement
The integration between Genetec Vehicle Mounted License Plate Recognition (LPR) system and OpsMan Mobile has been enhanced to speed up image processing. This enhancement will enable quicker processing and downloading of LPR violation images on OpsMan Mobile devices, as well as improve the stability of the integration between Genetec and OpsMan Mobile.
This update applies to all clients who have the integration between Genetec Mobile LPR system and OPsMan Mobile .
January 2024 Release Notes
The following features are anticipated to be released this month.
Enforcement
The appeals area on the Citation Details page now displays Responses, conveniently showcasing the appeal decision response under the details field. This streamlined presentation ensures a clear and accessible view for an improved user experience.
This enhancement applies to all users who have access to the CItation Details page.
The Manage Citations: multi-select custom fields functionality allows users to search for multiple values in a dropdown menu simultaneously. This feature, available for enabled custom fields, empowers users to select multiple items in the dropdown for a more efficient search experience.
If you are interested in this feature, please contact your Client Success representative or create a Support Ticket.
The searchable dropdowns in OpsMan Mobile feature allows users using OpsMan Mobile to search custom fields within a dropdown, enabling a faster, more effective search experience.
If you are interested in this feature, please contact your Client Success representative or create a Support Ticket.
The timestamp evidence photos in OpsMan Mobile feature allows users to conveniently add timestamps to evidence photos, enhancing evidence captured in OpsMan Mobile.
If you are interested in this feature, please contact your Client Success representative or create a Support Ticket.
The Immobilization API has been updated to ensure that immobilization records properly display numeric LPNs.
This fix applies to all operators using our immobilization functionality.
Settings
The View Privileges feature allows an administrator to 1) easily review all privileges assigned to a user, and 2) understand which roles grant those privileges.
This enhancement applies to all users who have access to the User Management page.
November 2023 Release Notes
Permits
The new Permits Homepage Dashboard allows you to view real-time, permit-specific data so you can make data-based decisions. Data includes Permit Revenue, Permits Purchased, and Permits in the Approval Queue.
This new feature will be available for everyone with a permit homepage privilege.
Insights for Administrators
The Ecosystem Insights reports have been added for all administrators. These reports allow you to graphically visualize all your data so you can easily spot trends and issues as well as compare and contrast performance across your operation.
View Ecosystem Insights Reports
The Parking Benchmarking and Enforcement Benchmarking reports have been added for administrators of all municipality clients with our Parking or Enforcement products. These reports will allow you to compare your operations and outcomes against other cities. You can apply insights gleaned from other cities so you can improve your operations and outcomes.
The City Profiles feature has been added for all municipality clients. After creating your own profile, you will be able to view information about other parking departments to make connections and view like-for-like comparisons between municipalities.
September 2023 Release Notes
The following features are anticipated to be released this month.
Reporting
Parking Benchmarking reports provide data-driven points of reference so you can compare your operations and outcomes with other cities.
The Parking Benchmarking (Free) report will display on your Reports page.
The new Reporting and Insights menu will provide you with an easier way to view reports and gather insights. The left-hand menu will change from “Reporting” to “Reporting and Insights.” The Reports page will contain the reports you already use and will continue to display data in tabular form. The new Insights page will contain interactive graphic representations that help you apply data to glean insights. Note: Ecosystem Insights reports and Performance Benchmarking will now display on the Insights page.
The Reporting and Insights menu will automatically display to anyone who uses Passport’s Reporting feature.
Labs
The City Profiles feature works with our Performance Benchmarking to allow you to compare your operation with other cities. You will see which cities are most similar to yours (including the similarity ranking) so you can compile insights from these peer cities.
For more information about pricing for our Premium feature, send us an email and a member of our Client Success team will follow up. After this feature has been enabled, you will see additional tabs when you navigate to City Profiles.
August 2023 Release Notes
The following features are anticipated to be released this month.
Enforcement
The Texas Registration Sticker Scanning feature in OpsMan Mobile enables officers to scan a Texas registration sticker on their handheld device.
This enhancement will be provided to all operators who use our Enforcement OpsMan Mobile product.
The Citation Details report enhancement will now consolidate records when a citation receives more than one payment. The Number of Payments column will provide a link so you can view details about all payments that have been applied to a citation.
This enhancement will be provided to all operators who have access to this report.
Analytics
The ADA Parking Feedback Dashboard (powered by iAccess Life) displays feedback to the city parking department from those who park in ADA spots. Feedback includes the accessibility and convenience of the location, overall satisfaction, payment method used, and more.
If you are interested in this product, please contact your Client Success representative or create a Support Ticket.
Permits
The Permit Advanced Search will be enhanced to allow users to search in the Address field for Address Line 2 information (e.g., apartment or unit numbers). This enhancement will enable you to use more granular search criteria.
July 2023 Release Notes
Parking
Text to Park provides parkers with additional transaction methods that they can use to pay for parking sessions. Increasing use of contactless payment methods in a parking environment can reduce the need for meters, thus reducing hardware costs and maintenance fees.
To enable this integration, contact your Client Success representative.
Enforcement
Municipalities in California now have a DMV integration option. This integration enables the following items:
- OpsMan Mobile (OMM) users will be able confirm the validity of placards issued to people with disabilities.
- Learn more
- Authorized operators will be able to perform real-time offender lookups, which can then be attached to citations and displayed in both the Citation Details and Process Appeals sections.
- Operators will be able to send a message to the California DMV when all citations are paid in full, triggering the release of any holds on the associated vehicle so that the registered owner can renew their registration.
To enable this integration, contact your Client Success representative or create a Support Ticket.
The Check Printer Battery functionality in OpsMan Mobile enables officers to check the status of their printer battery from within the OpsMan Mobile app.
This enhancement will be provided to all operators who use our Enforcement OpsMan Mobile product.
New Ticket Print Options for Zebra Printers enable operators to change the darkness of the ticket text, and change the ticket printing speed in order to print with fewer mistakes.
To enable this feature, contact your Client Success representative or create a Support Ticket.
Permits
The Permit Sales Report replaces the Permit Type Sales Total Report. In addition to a faster load time, you will notice additional filtering options that allow you to search for specific Order Item types (e.g., applications, reversals, payments, etc.).
To enable this report, contact your Client Success representative or create a Support Ticket.
The ability to Add Notes to an Address in the portal's Address Management section has been added. These notes are only visible in the Address Management section.
This field will be available to all users who have access to Address Management.
The new Physical Permit ID field allows operators a place to add Physical Permit IDs on the Permit Details page. Users will also be able to search on this ID on the Manage Permits page.
This field will be provided to all operators who use our Permits product.
The Permit Search improvement on the Manage Permits page returns more accurate results based on the search criteria entered.
This enhancement will be provided to all operators who use our Permits product.
Permit Orders Receipts have been updated to support a consolidated receipt experience for users purchasing multiple different products on a cmrpay site. Instead of receiving multiple emails and receipts, they will now receive one consolidated receipt and email for their order.
This enhancement will be provided to all operators who have multiple product offerings on their cmrpay site.
Integrations
The LAZGo Integration allows operators using this vendor to monitor parking sessions for enforcement and view parking sessions in Passport’s portal Ecosystem Insights dashboards.
To enable this integration, contact your Client Success representative or create a Support Ticket.
The PayByPhone Integration allows operators using this vendor to view parking session events in Passport’s portal Ecosystem Insights dashboards.
To enable this integration, contact your Client Success representative or create a Support Ticket.
June 2023 Release Notes
Enforcement
Improvements to Notice-Eligible Letters and the Immobilization Notice Status Card enable a letter to be sent to a client when: a Notice Eligible (scofflaw) letter has been sent AND another citation becomes notice eligible before the vehicle has been booted.
Note: This item affects clients who use the generic booting feature.
To enable this feature, contact your Client Success representative or create a Support Ticket.
Payments
Passport’s Card Present Processing feature enables you to use Passport Payments to manage, view, and reconcile transactions made at certified physical point-of-sale devices (e.g., meters and pay stations).
To enable this feature, contact your Client Success representative or create a Support Ticket.
The Parking Financial Dashboard consists of two reports in Passport’s portal under the Payments tab: Financial Transaction report and Financial Summary report.
The Parking Financial Detail report provides the breakdown of net revenue into total parking amount, payment fees, convenience fee and transaction fees on a per-transaction basis. The transactions include parking transactions, refunds, disputes, validation and wallet load transactions.
The Financial Summary report provides the aggregated view of net revenue to help clients validate the net deposit amount received against the net settlement amount for any given date.
To enable this feature, contact your Client Success representative or create a Support Ticket.
Analytics
Passport’s Performance Benchmarking: Enforcement (BETA) report feature provides cities like yours with data-driven points of reference so you can compare your operations and outcomes against other cities and apply insights gleaned from other cities so you can improve your operations and outcomes.
To join the beta for this feature, contact your Client Success representative or create a Support Ticket.
The City Profiles (BETA) feature works with our Performance Benchmarking to provide data-driven points of reference so you can compare your operations and outcomes. Participating cities will complete a form that includes information about their city, including: parking demand, operations, sessions, budget. After you complete your City Profile, you will be able to review your own data as well as the data from other participating municipalities.
To join the beta for this feature, contact your Client Success representative or create a Support Ticket
The new Ecosystem Insights - Parking, Enforcement & Permits report provides everything you're used to, plus additional Permits data.
To enable this feature, contact your Client Success representative or create a Support Ticket.
OpsMan Mobile
The OpsMan Mobile improvement (version 1.10.110) adds a prompt to an existing menu option that allows you to check the battery life of your connected printer. Note: This update only applies when your device has been connected to a Zebra printer.
This improvement will be available in June.
May 2023 Release Notes
Permits
The Permit Communication Tool allows you to easily view and approve communications to your permit holders in the portal.
This feature will be available in May.
Reporting
The Parking and Enforcement Reports date picker enhancement allows you to enter the exact date range you are interested in (rather than needing to add an extra day to your date range). For example, with this enhancement, you can now enter 1/1 - 1/31 for your date range (instead of 1/1 - 2/1).
This enhancement will be available in parking and enforcement reports in May.
New Permit Reconciliation Reports have been created to surface Group Permit Sales, SpotBlock Sales, and Permit Sales. This unified set of reports will help you with reconciliation.
This enhancement will be available in the Permit reporting section in May.
Integrations
The iAccess Life Full Parking integration with Passport’s platform lets users pay for parking within the app for an easy, safe payment option.
To enable this integration, contact your Client Success representative or create a Support Ticket.
April 2023 Release Notes
Parking
The Parking Homepage Dashboard allows customers to view real-time, parking-specific data in order to make data-based decisions. Data includes total parking sessions and highest parking revenue zones.
This improvement will be available on the parking homepage in April for parking clients.
Parking and Enforcement
The Parking and Enforcement Homepage Dashboard allows customers to view real-time, enforcement and parking data in order to make data-based decisions.
This improvement will be available on the parking homepage in April for parking clients.
Reporting
The Parking Reports zone filter enhancement provides the ability to search for both zone name and zone number in a single filter (rather than in two separate filters). This enhancement will streamline report filtering.This enhancement will be available in parking reports in April.
This enhancement will be available in parking reports in April.
Innovation
The Real-Time Occupancy lab will provide insights on active parking sessions occurring in your parking operation as well as a detailed view of active parking sessions by zone.
This lab will be available in portal’s Labs space in April.
Integrations
The MacKay Meter Integration uses our latest Events V3 Public API to send parking session events to Passport. These events can be used for enforcement monitoring and back office reporting (e.g., in Passport’s Parking Ecosystem Insights dashboard). MacKay is now a certified integration partner.
To enable this integration, contact your Client Success representative or Passport’s support team.
The Way.com Integration (available in select cities) allows parkers an additional way to pay for parking in your environment. As part of Passport’s multi-app strategy, the Way.com integration with Passport’s platform lets users pay for on-street parking within the Way.com app itself, creating a comprehensive parking experience where a driver can access parking options without needing to download additional apps. Learn more about Way.com for Android and iOS. WAY.com is now a certified Application partner.
To enable this integration, contact your Client Success representative or create a Support Ticket.
March 2023 Release Notes
Innovation
Passport is introducing Passport Labs, a space in our portal where clients can interact with innovative ideas before they are released! Clients who participate will help inform the product development process by engaging with Passport’s ideas and providing feedback. Learn More
The Passport Labs space will be available in March. This space will be enabled for all users with an admin role who have our Parking or Enforcement product.
The ArcGIS Data Layers lab helps clients derive key insights by viewing and manipulating data layers on Esri basemaps. Learn More
This lab will be available in March and will be enabled for all users with an admin role who have our Parking or Enforcement product.
The Goal-Setting lab allows clients to set goals and track progress on collections, appeals, citation payments … and more! Learn More
This lab will be available as a limited beta in March and will be enabled for beta users who have our Enforcement product.
Enforcement
The Generic Immobilization Status enhancement provides the ability to create custom statuses for immobilization records. You will be provided with 5 default immobilization statuses, and you will be able to add custom reasons to the default statuses.
The ability to add custom statuses will be available in March. Create a Support Ticket to enable this feature.
Additional Boot/Tow upgrades provide the ability to:
- Export a list of Notice Eligible vehicles
- Block offenders from paying citations associated with a vehicle after it has been towed
- Make the vehicle lookup page in OpsMan Mobile read only
- Add a generic device number identifier in the portal for existing immobilization records
These upgrades will be available in March.
The Decline Appeal with Adjustment Flow gives you the ability to add a temporary adjustment for an appealed citation. The adjustment can expire at a specific date or remain permanent. If the violator pays the adjusted amount within the set timeframe, the citation will be settled. If not, the citation will revert back to its original balance plus any accrued escalation.
If you have the ability to set a temporary adjustment, this change will automatically appear in March. Create a Support Ticket to enable this feature.
February 2023 Release Notes
Homepage
The Quick Links enhancement provides shortcuts to key pages (including the release notes page) that will increase your efficiency when navigating Passport’s portal.
This change to your homepage will occur in February 2023.
Parking
To improve your search experience, you’ll notice a new page: Parker and Session Search. This page, which combines the Parking Session Lookup page with the Parker Support page, provides a one-stop location to search for either a Parker or a Session. Learn More
These updates to the parking section will occur in February 2023.
Reporting
The Ecosystem Insights - Parking and Enforcement Report will be available for our clients that have the Parking and Enforcement product. This report will provide charts and graphs to help you easily spot trends or identify issues. Learn More
This report will be available to you in the Reporting section in February 2023.
December 2022 Release Notes
Reporting
Two new buttons have been added to the top of every report. The Schedule Delivery button makes it easier to schedule a report, and the Run Report button displays updated content after a filter has been applied to a report.
Parking
The Parker Support Search enhancement immediately opens the Parker Details page when a search returns only one result.
Enforcement
The Add a Note to Multiple Citations functionality on the Manage Citations page provides the ability to simultaneously add the same note to multiple citations.
The Add an Attachment feature allows you to upload any file type and attach it to a citation. These attachments will display on the Attachments card on the Citation Details page.
The LPN Summary Download provides the ability to download information on the LPN Summary page. You can choose whether to download all data or only a specific subset of the data.
The Process Appeals page update makes it easier to switch between hearings and appeals.
The Two-Step Appeal feature allows you to set up certain violation types so they require a two-step decision process on the Process Appeals Page.
How to enable: Create a Support Ticket to enable this feature.
October 2022 Release Notes
Reporting
The Parking Ecosystem Insights report helps you easily spot trends or identify issues in specific zones using the various charts and graphs available, including:
- Daily, Weekly and Hourly Transaction Counts
- Daily Gross Parking Revenue
- Day of Week Transaction Count
- Top Performing Zones
How to enable: This report has been enabled automatically.
Enforcement
The Enforcement Homepage Dashboard displays real-time data on Citations Issued, Open Appeals, Recent Citations, Top Issuers, Top Zones, and Top Violation types. The dashboard also provides shortcuts that increase your efficiency.
How to enable: If you don't see it on your portal's homepage, create a Support Ticket to enable this feature.
August 2022 Release Notes
Enforcement
The Show Towed To Info in RMCPay enhancement allows offenders to look up where their vehicle was towed without having to contact their local parking department.
The Payment Plans Automated Letter Sending add-on can be used to increase efficiency for clients who spend frequent time sending and tracking letters.
How to enable: Create a Support Ticket to enable this feature.
Permits
A brand new feature, Limit Permits by LPN, allows clients to seamlessly monitor the permit purchases by setting a limit on how many permits a customer can purchase and register under one LPN.
How to enable: Create a Support Ticket to enable this feature.
The new Manage Citations Search options provides new functionality:
- When you enter a citation number, you'll be taken directly to the citation details page
- When you enter an LPN, you'll be taken directly to the LPN summary page
How to enable: This feature has been enabled automatically.
Settings / Platform
Single Sign-On enables clients to use an existing ID (e.g., Microsoft Azure AD) to log in to Passport's portal. Accessing the portal via SSO ensures an easy, secure experience.
How to enable: Create a Support Ticket to enable this feature..
Reporting Usability Enhancements improves the use for reports within the portal, allowing users to perform tasks quicker and easier than before.
July 2022 Release Notes
Enforcement
The Multi-Plate Permit Monitoring feature allows enforcement officers to easily monitor when multiple vehicles use the same permit.
How to enable: Create a Support Ticket to enable this feature.
Permits
The Elastic Search enhancement provides quicker load times and allows quick access to common searches.
May 2022 Release Notes
Payments
Apple and Google Pay have been enabled for clients who use both the Passport Parking app and Passport’s Payments solution. This feature provides parkers who use Apple or Google Pay with an enhanced and convenient checkout experience.
How to enable: Create a Support Ticket to enable this feature.
Permits
Easier Multi-Year Waitlist Management allows permit holders to join a waitlist without submitting documentation until after approval, which means permit holders can apply for a waitlist years before actually receiving a permit. Additionally, waitlists can offer an annual renewal fee; permit holders can apply these renewal fee payments to the final permit price.
How to enable: Create a Support Ticket to enable this feature.
The Tiered Pricing rate configuration can be used to charge permit holders a premium to purchase more than one permit, ultimately de-incentivizing households from buying multiple permits.
How to enable: Create a Support Ticket to enable this feature.
March 2022 Release Notes
Enforcement
Long-Term Chalking provides the ability to monitor a vehicle parked for an extended period of time
How to enable: Create a Support Ticket to enable this feature.
Resetting the Letter Schedule on a Citation temporarily stops sending letters to offenders if the information on file appears to be incorrect/outdated
How to enable: Create a Support Ticket to enable this feature.
Bulk Payment Reversals provides the ability to reverse and refund the transactions made from one payment as either a bulk refund or as individual refunds
How to enable: Create a Support Ticket to enable this feature.
Require Reason for All Citation Modifications converts all “optional” Reason fields to “required” for all modifications and actions taken on a citation
How to enable: Create a Support Ticket to enable this feature.
Show All Chalk Marks displays a list of all the chalk marks an officer made in OpsMan Mobile that day, so the officer can easily review all of the chalk marks, starting with the first chalk entry
How to enable: Create a Support Ticket to enable this feature.
Permits
Address-First Permit Applications provides address-checking flows within the permit application/issuance process to verify eligibility
How to enable: Create a Support Ticket to enable this feature.
The Change Requests feature allows users to monitor and ensure that changes to permit details meet existing eligibility requirements
How to enable: Create a Support Ticket to enable this feature.
January 2022 Release Notes
Enforcement
Virtual Hearings allow violators to choose their preferred hearing type (e.g., virtual or in person) when requesting a hearing through RMCPay. Operators can then schedule and process virtual hearings, regardless of video conferencing providers. This feature can help make hearings more accessible and efficient, especially while many cities still battle rising COVID cases.
How to enable: Create a Support Ticket to enable this feature.
The Pause Letter Sending function enables a manual or automatic pause on letters sent to specific offenders and addresses based on additional information, including lookup results and return statuses. You will be able to increase cost-effectiveness of letter sending by eliminating invalid offenders and addresses, thus increasing the likelihood of a letter reaching the correct recipient.
How to enable: Create a Support Ticket to enable this feature.
Freezing Escalations for Partial Payments can help incentivize citation payments by allowing operators to temporarily freeze escalations for a predetermined period of time once a partial payment has been received.
How to enable: If you have a violation type that escalates if partially paid, create a Support Ticket to enable this feature.
The Receipt Printing and Check Endorsement function on EPSON printers allows operators to print citation payment receipts on receipt-sized paper rather than regular printer paper. This feature also allows you to insert physical checks into the same printer to endorse the check. With these new functions, you can also print receipt info on the back of the physical check to save paper costs.
How to enable: Create a Support Ticket to enable this feature.
LPN Grouping and Summary provides clear insight into all LPN-related activity by aggregating data on the LPN Summary page.
How to use: This functionality can be accessed by selecting the LPN on the citation detail page.
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