TABLE OF CONTENTS
- March 2023 Release Notes
- February 2023 Release Notes
- December 2022 Release Notes
- October 2022 Release Notes
- August 2022 Release Notes
- July 2022 Release Notes
- May 2022 Release Notes
- March 2022 Release Notes
- January 2022 Release Notes
March 2023 Release Notes
Innovation
Passport is introducing Passport Labs, a space in our portal where clients can interact with innovative ideas before they are released! Clients who participate will help inform the product development process by engaging with Passport’s ideas and providing feedback. Learn More
The Passport Labs space will be available in March. This space will be enabled for all users with an admin role who have our Parking or Enforcement product.
The ArcGIS Data Layers lab helps clients derive key insights by viewing and manipulating data layers on Esri basemaps. Learn More
This lab will be available in March and will be enabled for all users with an admin role who have our Parking or Enforcement product.
The Goal-Setting lab allows clients to set goals and track progress on collections, appeals, citation payments … and more! Learn More
This lab will be available as a limited beta in March and will be enabled for beta users who have our Enforcement product.
Enforcement
The Generic Immobilization Status enhancement provides the ability to create custom statuses for immobilization records. You will be provided with 5 default immobilization statuses, and you will be able to add custom reasons to the default statuses.
The ability to add custom statuses will be available in March. Contact help@passportinc.com to enable.
Additional Boot/Tow upgrades provide the ability to:
- Export a list of Notice Eligible vehicles
- Block offenders from paying citations associated with a vehicle after it has been towed
- Make the vehicle lookup page in OpsMan Mobile read only
- Add a generic device number identifier in the portal for existing immobilization records
These upgrades will be available in March.
The Decline Appeal with Adjustment Flow gives you the ability to add a temporary adjustment for an appealed citation. The adjustment can expire at a specific date or remain permanent. If the violator pays the adjusted amount within the set timeframe, the citation will be settled. If not, the citation will revert back to its original balance plus any accrued escalation.
If you have the ability to set a temporary adjustment, this change will automatically appear in March. If you don’t have this feature enabled, contact help@passportinc.com.
February 2023 Release Notes
Homepage
The Quick Links enhancement provides shortcuts to key pages (including the release notes page) that will increase your efficiency when navigating Passport’s portal.
This change to your homepage will occur in February 2023.
Parking
To improve your search experience, you’ll notice a new page: Parker and Session Search. This page, which combines the Parking Session Lookup page with the Parker Support page, provides a one-stop location to search for either a Parker or a Session. Learn More
These updates to the parking section will occur in February 2023.
Reporting
The Ecosystem Insights - Parking and Enforcement Report will be available for our clients that have the Parking and Enforcement product. This report will provide charts and graphs to help you easily spot trends or identify issues. Learn More
This report will be available to you in the Reporting section in February 2023.
December 2022 Release Notes
Reporting
Two new buttons have been added to the top of every report. The Schedule Delivery button makes it easier to schedule a report, and the Run Report button displays updated content after a filter has been applied to a report.
Parking
The Parker Support Search enhancement immediately opens the Parker Details page when a search returns only one result.
Enforcement
The Add a Note to Multiple Citations functionality on the Manage Citations page provides the ability to simultaneously add the same note to multiple citations.
The Add an Attachment feature allows you to upload any file type and attach it to a citation. These attachments will display on the Attachments card on the Citation Details page.
The LPN Summary Download provides the ability to download information on the LPN Summary page. You can choose whether to download all data or only a specific subset of the data.
The Process Appeals page update makes it easier to switch between hearings and appeals.
The Two-Step Appeal feature allows you to set up certain violation types so they require a two-step decision process on the Process Appeals Page.
How to enable: Contact help@passportinc.com to enable.
October 2022 Release Notes
Reporting
The Parking Ecosystem Insights report helps you easily spot trends or identify issues in specific zones using the various charts and graphs available, including:
- Daily, Weekly and Hourly Transaction Counts
- Daily Gross Parking Revenue
- Day of Week Transaction Count
- Top Performing Zones
How to enable: This report has been enabled automatically.
Enforcement
The Enforcement Homepage Dashboard displays real-time data on Citations Issued, Open Appeals, Recent Citations, Top Issuers, Top Zones, and Top Violation types. The dashboard also provides shortcuts that increase your efficiency.
How to enable: If you don't see it on your portal's homepage, contact help@passportinc.com to enable.
August 2022 Release Notes
Enforcement
The Show Towed To Info in RMCPay enhancement allows offenders to look up where their vehicle was towed without having to contact their local parking department.
The Payment Plans Automated Letter Sending add-on can be used to increase efficiency for clients who spend frequent time sending and tracking letters.
How to enable: Contact help@passportinc.com to enable.
Permits
A brand new feature, Limit Permits by LPN, allows clients to seamlessly monitor the permit purchases by setting a limit on how many permits a customer can purchase and register under one LPN.
How to enable: Contact help@passportinc.com to enable.
The new Manage Citations Search options provides new functionality:
- When you enter a citation number, you'll be taken directly to the citation details page
- When you enter an LPN, you'll be taken directly to the LPN summary page
How to enable: This feature has been enabled automatically.
Settings / Platform
Single Sign-On enables clients to use an existing ID (e.g., Microsoft Azure AD) to log in to Passport's portal. Accessing the portal via SSO ensures an easy, secure experience.
How to enable: Contact help@passportinc.com to enable.
Reporting Usability Enhancements improves the use for reports within the portal, allowing users to perform tasks quicker and easier than before.
July 2022 Release Notes
Enforcement
The Multi-Plate Permit Monitoring feature allows enforcement officers to easily monitor when multiple vehicles use the same permit.
How to enable: Contact help@passportinc.com to enable.
Permits
The Elastic Search enhancement provides quicker load times and allows quick access to common searches.
May 2022 Release Notes
Payments
Apple and Google Pay have been enabled for clients who use both the Passport Parking app and Passport’s Payments solution. This feature provides parkers who use Apple or Google Pay with an enhanced and convenient checkout experience.
How to enable: Contact help@passportinc.com to enable.
Permits
Easier Multi-Year Waitlist Management allows permit holders to join a waitlist without submitting documentation until after approval, which means permit holders can apply for a waitlist years before actually receiving a permit. Additionally, waitlists can offer an annual renewal fee; permit holders can apply these renewal fee payments to the final permit price.
How to enable: Contact help@passportinc.com to enable.
The Tiered Pricing rate configuration can be used to charge permit holders a premium to purchase more than one permit, ultimately de-incentivizing households from buying multiple permits.
How to enable: Contact help@passportinc.com to enable.
March 2022 Release Notes
Enforcement
Long-Term Chalking provides the ability to monitor a vehicle parked for an extended period of time
How to enable: Contact help@passportinc.com to enable.
Resetting the Letter Schedule on a Citation temporarily stops sending letters to offenders if the information on file appears to be incorrect/outdated
How to enable: Contact help@passportinc.com to enable.
Bulk Payment Reversals provides the ability to reverse and refund the transactions made from one payment as either a bulk refund or as individual refunds
How to enable: Contact help@passportinc.com to enable.
Require Reason for All Citation Modifications converts all “optional” Reason fields to “required” for all modifications and actions taken on a citation
How to enable: Contact help@passportinc.com to enable.
Show All Chalk Marks displays a list of all the chalk marks an officer made in OpsMan Mobile that day, so the officer can easily review all of the chalk marks, starting with the first chalk entry
How to enable: Contact help@passportinc.com to enable.
Permits
Address-First Permit Applications provides address-checking flows within the permit application/issuance process to verify eligibility
How to enable: Contact help@passportinc.com to enable.
The Change Requests feature allows users to monitor and ensure that changes to permit details meet existing eligibility requirements
How to enable: Contact help@passportinc.com to enable.
January 2022 Release Notes
Enforcement
Virtual Hearings allow violators to choose their preferred hearing type (e.g., virtual or in person) when requesting a hearing through RMCPay. Operators can then schedule and process virtual hearings, regardless of video conferencing providers. This feature can help make hearings more accessible and efficient, especially while many cities still battle rising COVID cases.
How to enable: Contact help@passportinc.com to enable.
The Pause Letter Sending function enables a manual or automatic pause on letters sent to specific offenders and addresses based on additional information, including lookup results and return statuses. You will be able to increase cost-effectiveness of letter sending by eliminating invalid offenders and addresses, thus increasing the likelihood of a letter reaching the correct recipient.
How to enable: Contact help@passportinc.com to enable.
Freezing Escalations for Partial Payments can help incentivize citation payments by allowing operators to temporarily freeze escalations for a predetermined period of time once a partial payment has been received.
How to enable: If you have a violation type that escalates if partially paid, contact help@passportinc.com to enable.
The Receipt Printing and Check Endorsement function on EPSON printers allows operators to print citation payment receipts on receipt-sized paper rather than regular printer paper. This feature also allows you to insert physical checks into the same printer to endorse the check. With these new functions, you can also print receipt info on the back of the physical check to save paper costs.
How to enable: Contact help@passportinc.com to enable.
LPN Grouping and Summary provides clear insight into all LPN-related activity by aggregating data on the LPN Summary page.
How to use: This functionality can be accessed by selecting the LPN on the citation detail page.
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