Feature Release Notes

Modified on Fri, 18 Nov 2022 at 02:28 PM

TABLE OF CONTENTS

October 2022 Release Notes

Reporting

The Parking Ecosystem Insights report helps you easily spot trends or identify issues in specific zones using the various charts and graphs available, including:

  • Daily, Weekly and Hourly Transaction Counts
  • Daily Gross Parking Revenue
  • Day of Week Transaction Count
  • Top Performing Zones

How to enable: This report has been enabled automatically.

Enforcement

The Enforcement Homepage Dashboard displays real-time data on Citations Issued, Open Appeals, Recent Citations, Top Issuers, Top Zones, and Top Violation types. The dashboard also provides shortcuts that increase your efficiency.

How to enable: If you don't see it on your portal's homepage, contact help@passportinc.com to enable.

August 2022 Release Notes

Enforcement

The Show Towed To Info in RMCPay enhancement allows offenders to look up where their vehicle was towed without having to contact their local parking department.

The Payment Plans Automated Letter Sending add-on can be used to increase efficiency for clients who spend frequent time sending and tracking letters.

How to enable: Contact help@passportinc.com to enable.

Permits

A brand new feature, Limit Permits by LPN, allows clients to seamlessly monitor the permit purchases by setting a limit on how many permits a customer can purchase and register under one LPN.

How to enable: Contact help@passportinc.com to enable.

The new Manage Citations Search options provides new functionality:

  • When you enter a citation number, you'll be taken directly to the citation details page
  • When you enter an LPN, you'll be taken directly to the LPN summary page

How to enable: This feature has been enabled automatically.

Settings / Platform

Single Sign-On enables clients to use an existing ID (e.g., Microsoft Azure AD) to log in to Passport's portal. Accessing the portal via SSO ensures an easy, secure experience. 

How to enable: Contact help@passportinc.com to enable.

Reporting Usability Enhancements improves the use for reports within the portal, allowing users to perform tasks quicker and easier than before. 


July 2022 Release Notes

Enforcement

The Multi-Plate Permit Monitoring feature allows enforcement officers to easily monitor when multiple vehicles use the same permit.

How to enable: Contact help@passportinc.com to enable.

Permits

The Elastic Search enhancement provides quicker load times and allows quick access to common searches.


May 2022 Release Notes

Payments

Apple and Google Pay have been enabled for clients who use both the Passport Parking app and Passport’s Payments solution.  This feature provides parkers who use Apple or Google Pay with an enhanced and convenient checkout experience.

How to enable: Contact help@passportinc.com to enable.

Permits

Easier Multi-Year Waitlist Management allows permit holders to join a waitlist without submitting documentation until after approval, which means permit holders can apply for a waitlist years before actually receiving a permit. Additionally, waitlists can offer an annual renewal fee; permit holders can apply these renewal fee payments to the final permit price.

How to enable: Contact help@passportinc.com to enable.

The Tiered Pricing rate configuration can be used to charge permit holders a premium to purchase more than one permit, ultimately de-incentivizing households from buying multiple permits.

How to enable: Contact help@passportinc.com to enable.


March 2022 Release Notes

Enforcement

Long-Term Chalking provides the ability to monitor a vehicle parked for an extended period of time 

How to enable: Contact help@passportinc.com to enable.

Resetting the Letter Schedule on a Citation temporarily stops sending letters to offenders if the information on file appears to be incorrect/outdated

How to enable: Contact help@passportinc.com to enable.

Bulk Payment Reversals provides the ability to reverse and refund the transactions made from one payment as either a bulk refund or as individual refunds

How to enable: Contact help@passportinc.com to enable.

Require Reason for All Citation Modifications converts all “optional” Reason fields to “required” for all modifications and actions taken on a citation 

How to enable: Contact help@passportinc.com to enable.

Show All Chalk Marks displays a list of all the chalk marks an officer made in OpsMan Mobile that day, so the officer can easily review all of the chalk marks, starting with the first chalk entry

How to enable: Contact help@passportinc.com to enable.

Permits

Address-First Permit Applications provides address-checking flows within the permit application/issuance process to verify eligibility

How to enable: Contact help@passportinc.com to enable.

The Change Requests feature allows users to monitor and ensure that changes to permit details meet existing eligibility requirements

How to enable: Contact help@passportinc.com to enable.


January 2022 Release Notes

Enforcement

Virtual Hearings allow violators to choose their preferred hearing type (e.g., virtual or in person) when requesting a hearing through RMCPay. Operators can then schedule and process virtual hearings, regardless of video conferencing providers. This feature can help make hearings more accessible and efficient, especially while many cities still battle rising COVID cases.

How to enable: Contact help@passportinc.com to enable.

The Pause Letter Sending function enables a manual or automatic pause on letters sent to specific offenders and addresses based on additional information, including lookup results and return statuses. You will be able to increase cost-effectiveness of letter sending by eliminating invalid offenders and addresses, thus increasing the likelihood of a letter reaching the correct recipient.

How to enable: Contact help@passportinc.com to enable.

Freezing Escalations for Partial Payments can help incentivize citation payments by allowing operators to temporarily freeze escalations for a predetermined period of time once a partial payment has been received. 

How to enable: If you have a violation type that escalates if partially paid, contact help@passportinc.com to enable.

The Receipt Printing and Check Endorsement function on EPSON printers allows operators to print citation payment receipts on receipt-sized paper rather than regular printer paper. This feature also allows you to insert physical checks into the same printer to endorse the check. With these new functions, you can also print receipt info on the back of the physical check to save paper costs. 

How to enable: Contact help@passportinc.com to enable.

LPN Grouping and Summary provides clear insight into all LPN-related activity by aggregating data on the LPN Summary page. 

How to use: This functionality can be accessed by selecting the LPN on the citation detail page.

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