Overview

Administrative users now have the ability to manage violation types directly in portal without needing to submit a support request. This feature is available for operator users and internal Passport users who have the appropriate permissions.

Who Can Use This?

• Operator administrators can manage violation types for their organization
• The Client Implementation team can enter violation types on behalf of an operator (at the permission of the operator) 
• Violation types can be added individually or in bulk using a CSV upload

Key Considerations

• The new portal interface is similar to OpsMan Web with most fields and functions intact, however some older fields have been retired
• The Bulk Add/Edit feature excludes certain fields to prevent unintended changes
  • Example: The “boot” violation is not included to avoid accidental immobilization connections
• Important to note: Changes apply only moving forward
  • If you update a violation type (e.g., change a fine from $30 to $40), only new citations will reflect the new amount
• Deleted violation types are not retroactive - If you delete a violation type, past citations with that type will remain in the system but cannot be used for future citations
• Important to note: Support Requests Still Required for Some Actions
  • If you create a new violation type and need a corresponding collection/notice template, you must submit a support ticket

How to Add or Edit a Violation Type

1. Go to Enforcement > Settings > Violation Type Settings
2. Choose one of the following options:
   • Click + Add Violation Type to create a new violation type
   • Click the pencil icon next to an existing record to edit it
3. Fill out the required fields (see details in next section)
4. Click Save
5. (Optional) To copy an existing record:
   • Click the copy paper icon to duplicate an entry
6. (Optional) To delete a violation type:
   • Select the checkbox under the Delete column
   • Click Delete Checked

Fields Explained

Pro Tip: Start typing in any drop-down menu to quickly narrow down the list.

Violation Type

• Name: Enter a name for the violation type
  • If a duplicate name exists, a warning appears
  • Duplicate names are allowed but not recommended as to avoid confusion
• Amount: Enter the base fine amount
• Allow Appeals (checkbox): Enables appeals for this violation type
  • If checked, additional options appear:
    • Max Appeals: Maximum number of times a violation can be appealed
    • Max Days to Make Appeal: Time limit for submitting an appeal
    • Allow Appeal After Violation Paid (checkbox): Allows appeals after payment
    • Send Unpaid Violation Letters After Appeal Denial (checkbox): Sends a letter if the appeal is denied
    • Appeal Two-Step Approval: Requires a two-step approval process for appeals
• Allow Hearings (checkbox): Allow users to request a hearing 
  • If checked, additional options appear:
    • Max Days to Request a Hearing: Time limit for requesting a hearing
    • Only Allow Hearing After Appeal (checkbox): Requires an appeal before a hearing request is allowed
    • Hearing Two-Step Approval (checkbox): Requires a two-step approval process for hearings

Fee Schedule

These settings define how fees change over time.

• Add or Discount (dropdown): Choose whether to add or discount fees
• Amount: Enter the fee adjustment (dollar amount or percentage)
• Dollars or Percent (dropdown): Specify if the amount is a fixed dollar value or percentage
• Days: Enter the number of days before the adjustment applies

Example Scenario: If a citation starts at $10, and:

• After 10 days, a $25 fee is added → New total = $35
• After 20 days, a $50 fee is added → New total = $60

Other

Explanations for these fields are available as tooltips in portal when adding or editing a violation type.

• Order
• Send to Collections
• Statute Code
• Special Text
• Does Violation Escalate if Partially Paid (checkbox)
• Does Violation Print (checkbox)
• Does Show in OMM (checkbox)
• Last Second Check for Session Before Issue Ticket (checkbox)
• Include in Scofflaw (checkbox)
• Handicap (checkbox)
• Boot (checkbox)
• Unrecovered Immobilization Device (checkbox)
• Tow (checkbox)
• Notify Operator When Paid Online (checkbox)
• Disable Credit Card Fee (checkbox)
• Is Payment Plan Fee (checkbox)
• Payment Plan Overdue Fee (checkbox)
• Freeze Escalation While Void (checkbox)
• Cale Discount Eligible (checkbox)
• Is Photo Violation (checkbox)

Exporting & Bulk Add/Edit

The Bulk Add/Edit feature allows users to add or modify violation types in bulk using a CSV file. 

How to use: 

1. Click Export to download a CSV of existing violation types
2. Make your changes in the exported file
3. Click Bulk Add/Edit to upload your updated CSV
4. If there are any errors in the file, you’ll see an error message, and the file will not be uploaded
5. Once successfully submitted, you will receive a completion estimate followed by a success message

Important: Use the Delete function separately if you need to remove violation types